Help Center

PaleoPax is.

Welcome to PaleoPax, we’re happy to have you! To purchase a subscription, head over to our subscription page and browse our various subscription lengths and sizes available.

We ship your first box within 24 hours of your order.  Following that you will recieive your box at the same time of the following months. 

Currently, we offer shipping to the United States and Canada.

We hate to see you go, but we understand if you need to cancel your PaleoPax subscription, you can cancel your subscription at any time and you will always receive the boxes remaining on your subscription

Step 1 (if you haven't created a PaleoPax account follow step 1.  If you already have a paleo pax account skip this and go to step 3): 

If you haven't created a PaleoPax account you can cancel your subscription pulling up your confirmation email titled "Your recurring order purchase confirmation from Paleo Pax".  In that email you will find a link called "Manage Subscription".    

Troubleshooting: if you can't find an email confirmation, no problem, go to step 2.

Step 2 (activate account if you can't find confirmation email)

If you can't find your confirmation email or you've deleted it, no problem.  Go to create account and create a login with the email address you used to purchase your subscription.  

You will then be asked to check your email and activate your account.

Troubleshooting: if you don't receive an activation email after 10 minutes, please email our support team to help (mail@paleopax.com).

Step 3 Canceling Subscription:

Once you have clicked "manage subscription".  Follow the following steps.

1. Find the subscription you'd like to cancel and click "cancel" on the right side.
2. You will then be asked to confirm. 

We hate to make you wait any longer, but if your box is marked as delivered and you have not received it, first check with your local United States Post Office to see if they are able to verify if your box was prematurely marked as delivered. Once it's been 48 hours and you haven't recieved your box even if it says deliver let us know and we will assist you.

If you have recently moved, make sure you check your self-service portal to verify that your box is being shipped to the correct address. If your address was not updated before the 1st of the month, your box may have been shipped to your old address.

We’ll send you an email when your box has been shipped with a tracking code. 

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